Ordered a phone. Sent out overnight delivery. We set it up but it only worked using WiFi. I couldn’t make it receive calls or texts except iMessage when at home/connected to WiFi elsewhere. We took phone to Apple thinking it was a settings issue to be told it was faulty. Contacted QMF and they refused a refund as it had been 14 days (this was day 15) We went on holiday and sent phone back upon return. They agreed to a replacement phone.... it’s been over 2 weeks now and they will not tell me when they are giving me a replacement. They’ve taken my money and not provided the goods. It’s unacceptable. They lie and they need to be investigated by trading standards