I would not recommend this company, i purchased a refurbished grade A/excellent condition iPhone 6s, which arrived with clear scratches on the screen, a faulty power connection and battery issues. This would be bad enough on its own. however, i immediately returned and am still awaiting my refund, even though it has now almost been 3 weeks (well outside of the 14 days, they say it may take). They are effectively now withholding my money and have stopped responding to my emails, even though i've had confirmation that the returned phone was received on the 12th of June. I state again, i wouldn't recommend this company to anyone. there are many other phone sites out there, so use one of them (as i have since done with no issues). Updated 8th July 2019: received an email stating that they are having payment difficulties. DO NOT USE THIS COMPANY - This is how they operate, by delaying payments for as long as possible to ensure the funds stay in their bank account. There are numerous reviews across the internet detailing that this isn't a one off occurrence and is actually systematic and deliberate! Updated 14 July 2019: having received another email assuring me that my refund would be paid on the 12th, no such payment has occurred and i have been forced to raise the issue as a dispute via my bank. I say again, do not use this company, they are a disgrace!