I'm currently taking Small Claims court action against them for not paying a refund promised. They have this ridiculous 14 day promise which they don't seem to keep, whereas my credit card company says they can do a reversal of the transaction online, instantly. Latest is they have rejected the claim and put in a statement saying to the Court, "The customer has raised a chargeback with their bank. We have accepted the chargeback, so the customer is due to be refunded by their bank” This is despite the fact that they know nothing about my bank and have not asked me for the information, so have they have given a false statement on a court document. Incredible