Ordered a £200 phone, waited a month and nothing, my order still hadn't even been dispatched!! Then I decided to cancel my order as I was fed up of waiting, and I am still waiting on my refund. They say within 14 days but I am still waiting, after waiting nearly a month for a phone that didn't come. I don't understand their reasoning for the length of time before they seem to complete anything. I have sent emails asking for updates, to ensure it was processed, and never got responses. Then spent 1 hour and 30 mins on hold today trying to speak to someone, only to be told it'll be with me in a few days. No customer service, huge waiting times to get to speak to anyone, and for a UK based company, you can expect to wait longer than international time frames for a product that should be received within a week. Will not ever think of using this company again!