Short story: LIED TO REPEATEDLY, GENERIC EMAILS, 2 MONTHS WAITING FOR A FIXTURE ON A FAULTY PHONE THAT NEVER HAPPENED AND 4 MONTHS OVERALL OF ARGUING WITH THE COMPANY ON A DAILY BASIS JUST TO GET MY MONEY BACK ON A PHONE THAT NEVER WORKED!! Long story: I bought a second hand phone through this company, a Samsung everything looked great when it arrived no marks or scratches but the first time I tried it, it died immensely quickly! I told the company and they offered to take it back and fix it. I agreed and sent the phone back. Some time went by with no word, I emailed to ask and got told I would get an update ... once again nothing, I had to email on several occasions. First they would be 1to 3 days then 5 to 7 then it changed again to 7 to 10 days for fixtures it then 2 weeks later nothing. Emailed and told a further 3 days .. waited .. 23 days later still no phone or update even! Tired of waiting asked for refund as simply too long and lied too over and over, they said it was past the 14 day period which to them included emails and delivery of which alone totaled nearly the full 14 days just to send of in the first place. Finally nearly a month and a half later got the phone only to note they had done NOTHING to it! Offered an exchange but was done with the company and didn't want the hassle and lies. This is when I began looking into my rights and demanded a refund Once again can't apparently do though by law if the company offer a repair and it has not worked it you can get money back. Finally offered to take back and look into the issue. Sent an email saying it would be 14 days for the return, once again much the same as last time, so I'm now at the stage of being very close to taking them to court. Only when this is said do they begin to respond. Another month and a bit ... SO MUCH wasted time arguing and waiting on them and being lied to I finally got my money back! (4 MONTHS IN TOTAL)