The worse service I have ever received from a retailer. Purchased a refurbished iPhone on 25 Jul 19, sold as excellent condition, once received it worked for no longer than 5 mins, I returned the handset and had confirmation it was signed for 1st Aug 19. Since then I have been battling to get my money back, nearly £200, they rarely answer emails, on every email I’ve sent I have asked that they call me, I am still waiting for that call. I was on hold this morning trying to call them for 43 mins before they just cut me off. They advertise they aim to repair phones in 24-48 hours, I would not believe that as they can’t manage to refund in over 2 weeks & just received an email saying it could be more than another 14 days to get my money, which is outside the 14 days refund they promise! DO NOT USE, most unprofessional service I have ever received, a complete con shop