Terrible customer service, still waiting on a refund of £579.99. Bought a refurbished Iphone X on June 18th, and took over three weeks to come (we bought an iphone to replace a broken one, the time frame is never stated on the website and we feel they stalled until they got a matching refurbished iphone x in stock to send to us) The telephone line to contact them does not work, I have been on hold 'next in queue' for over an hour multiple times. They communicate via email and are very slow. Once we received an iPhone, we found within a week that the bluetooth wasn't working and the phone did not receive 4G without having to restart it constantly. We quickly returned it within their 14 day money back guarantee and we are almost in September and are still waiting for our refund of £579.99. Very disappointing service with a lack of communication which makes me afraid I will never get our money back. It has been a stressful almost three months dealing with these people!