Placed an order for a refurbished phone costing £299.00. This was done on the 6th of October 2019. Funds were collected from credit card on the 8th of October 2019. Email was received from the company letting me know that the phone would be delivered within 7 working days and I was to wait 14 working days before complaining of non-receipt of item. Their website makes no reference to to the time span for delivery. After 15 working days, I sent an email requesting cancellation of order and requested full refund. They replied saying that the refund would be effected within another 14 working days. I believe that the company's practice can be described as that of a fraudulent nature. I believe that the company is selling items on its website that it does not possess while hoping that it is able to procure the required item and fulfill the order before it is too late. This is habit in my opinion is a deceitful act. Please check other reviews on this company and you will be amazed the number that are similar to mine. Please stare clear of this company, they are bad for business.