Have had no issues previously when under the name 'Quick Fix Mobile' ordering two refurbished iPhone's with fast delivery service within a week. Ordered a simple and basic easy to use iPhone 5C for my mum on Wednesday 30th October expecting to receive the order within a week, as I did with my previous orders. Left a message one Wednesday that was blatantly ignored. Sent an email asking for a 10% discount for the delay in the delivery, got a rude reply saying it only the 5th working day with deliver within 7 days. Friday was the day 7 if you exclude the weekend. Emailed again asking for a full refund if they do not deliver by midday this coming Monday, still waiting for a reply. Customer Services made me feel guilty for making an inquiry and asking for a discount when they know they are in the wrong with customer dissatisfaction rather than satisfaction. Please be truthful and honest saying we are out of stock. Hopefully they go into liquidation that they fully deserve after reading other reviews from other unhappy customers not getting a full refund! Poorly managed with rude and arrogant money grabbing customer service team members. Great shame was once a great company that have been taken over by Cowboy Directors.