If it was possible to give zero stars I would because I placed an order for a reconditioned phone on the 17/09/19 this was a present for my daughters birthday which would never arrive! After not hearing anything from them for a good number of days I sent them email after email which eventually was answered with rubbish like they have had to recall goods for testing blah blah blah. After giving in with waiting I decided to ask for a refund which I was then told would take up to 14 working days!!! Well after not receiving my refund in the ridiculous length of time they had set out I informed my bank who dealt with them directly and reimbursed me while the investigation was on going. I have no doubt that this company is fraudulent and would steer we’ll clear of them!!!! 11/11/19