The service was only just acceptable. There was a long wait for my order to arrive - it arrived 2 weeks after purchase. I had ordered the full package but only a phone arrived - no EarPods which I need for this particular phone. There was no apology or acknowledgment that part of the order was missing so I had to email to ask what had happened to the EarPods. It turned out that they didn't actually have any and were waiting for a delivery. So, well over a month since I ordered the phone I am still waiting for the delivery of the EarPods. Early emails assured me that the ordered would be completed but my last two emails to QMF have gone unanswered. I cannot, therefore, give more than an acceptable rating for the level of service. The phone itself is ok!