They received my phone for repair early/mid-November. Despite them stating on their website that they repair and send devices back within 24-48 hours upon receiving, I'm still waiting over 3 weeks later. I'm constantly having to chase them up for updates and all I get back are lies about when it's expected to be completed. First it was "It'll be repaired asap", then "24-48 hours", then "48-72 hours", then "1-2 weeks". And a week later, it's still "1-2 weeks". They say it's because of a Black Friday rush, but there are the lies again, because they received my phone well before any Black Friday sales. And if there is a rush, then they really need to hire some temporary staff. I know the repair I need doesn't take long, so how can a phone they received 3 weeks ago still be in a queue to repair? How big was the queue before my phone arrived with them?! And what's really weird to me, is that they keep asking me every time I email them if I would like them to just return my device without repairing it and receive a refund....but why on Earth would they be turning down business like that?! Surely they want my money and would do anything to keep me as a customer? Business 101, no? It's just so suspicious. Especially seeing as they don't actually seem to refund their customers according to other reviews. So really, just don't bother with this company. They clearly don't care about their customers whatsoever. Broken promises and a website full of lies. It'll save you so much stress and money to go with someone else.