Very disappointing lead time/ supply turnaround for this day and age. Part of my phone order did not arrive having waited almost 10 days for the phone. Ok it’s pointed out it’s in their t&c’s. But why take the funds than? Very limited contact availability, yet my funds were taken at point of order, which irritates me, surely they should not cash funds if they are not in a position to despatch what was sold as a stock order. Part of the order that did not arrive as there was no indication that the goods were not going to arrive. After I chased I was advised they were out of stock and would forward me goods when they were in stock.with no indication when that would be. No advance apology no advance warning no advance offer of refund or alternative. And several weeks on I’m still not aware when the rest of my order will arrive. The shoddy customer service overshadows the good phone we received. But nothing excuses bad customer service or bad manners in this age of technology. The whole process is impersonal inefficient for the consumer and suggests the second hand goods are not available to resell at the point of sale with the consumer. And I fully expected such an expensive item SHOULD have been signed for, not put through my door in a Jiffy bag.