DON'T TRUST THIS COMPANY WITH YOUR MONEY. I Ordered an iPhone on 2nd December 2019, it had not arrived a week later. I contacted Quick Mobile Fix, they apologised and asked me to wait 10 working days before contacting them again. I contacted them again on the 14th December and asked them to look into it, I had no reply. I contacted them again on the 17th and asked if I was going to receive my phone, if not could I have a refund. They replied saying I would get the phone in January. I cancelled the order and asked for a refund. I ordered a phone from Music Magpie which arrived the following day. I was told by quick Mobile Fix that I would have to wait 14 days for my refund. I contacted them again on the 11th January to ask where my refund was, no reply. I contacted them again on the 14th January asking again for ny refund and suggesting that I may have to take legal action. On the 20th January I received an email saying that they have arranged a refund to be sent at the end of the day on the 5th February. I have acknowledged this email and have also contacted Mastercard. They are following the case, but I now have to wait for the 5th February before they can take action on my behalf. They say that they have had a lot of complaints like this about Quick Mobile Fix. If I receive the refund on the 5th February they will have had my money for over two months. My reason for buying the phone, and I told Quick Mobile Fix about this, is to link it to my daughters epilepsy alarm, so that I am alerted when she experiences a seizure - I needed a phone quickly.