Phone was purchased for my daughters Xmas present. I wrapped when recieved still in packaging. When opened on Xmas morning there was a crack on the home button. Understandably my daughter did not want to send back as she had been looking forward to getting the phone for ages. Obviously the crack got worse and I contacted quick mobile fix who understandably said the this could be accidental damage caused by use. My reason for 1 star is that 1 paid in good faith for a phone is good condition and not one that was already damaged. In hindsight I should have sent back straight away but circumstance meant that I didn’t. There are enough companies out there that do the same as quick mobile fix that I will use in the future as I can use a company that sell and send phones that are already damaged.