I would review lower than a 1 if it was possible. QMF supply a questionable product and their warranty is worthless. Within 8 months of purchase the iPhone X I purchased developed a known manufacturer's component issue with the touchscreen (Ghost Touch) which is covered by Apple's Extended Repair Program (https://support.apple.com/en-gb/iphone-x-display-module-replacement-program). Apple diagnosed the fault as this, but they were unable to replace the screen because it had been replaced once already prior to me purchasing it. I returned the device to QMF with all these details and they demanded £159 to replace the screen claiming damage had caused the fault. This was contrary to Apple's own diagnosis. QMF's Warranty states: "The warranty for refurbished phones and tablets sold by Quick Mobile Fix differs depending on the device and only covers manufacturing defects. If the fault is not related to this or happens outside of the warranty period, an extra cost may occur. It does not cover physical or accidental damage." My experience is they will claim any fault as damage and try to get you to pay for it - both outside of their own warranty, and a manufacturer's own repair program. Article 50 of the TEU states that: "Second–hand goods that you buy from a trader are also covered by the minimum 2-year guarantee. In some EU countries, when you buy second-hand goods you can agree with the trader on a guarantee period of less than 2 years. However, it must be no shorter than 1 year and should be made clear at the time of purchase." (https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm) THE LAW is that QMF must repair, replace, reduce the price or give a refund if the goods you bought turn out to be faulty or do not look or work as advertised. The iPhone X I purchased from QMF is within the 12 month warranty period offered by QMF. It was supplied with an invalidated manufacturer's warranty which was not disclosed. It was returned to them with no damage. By not honouring either their own warranty or EU Directives, QMF are knowingly breaking the law. I would avoid them at all costs.