There isn’t a zero star option or else I would of selected that. I bought a phone from them on 12th February and when 16 days later it hadn’t arrived I cancelled the order and was told my refund would be carried out in 14 working days. I chased payment when this date passed to be told it will be refunded on April 21st (40 working days after my request) as their accounts department were carrying out due diligence. This date has now lapsed and still no refund. They have had my money for 90 days. When they refused to respond to my emails I tried contacting through twitter outlining my concerns and they blocked me. In my opinion I don’t believe they have the phones in the first place I think they set about trying to source one when they get your money. I wish I’d done my research on this company before pressing buy, I have since bought one from music magpie and had excellent service and a phone in 24 hours. DO NOT USE THIS COMPANY