It's an outrage that this company is allowed to continue trading.... I ordered a refurbished phone and was told it was in stock. I then decided to cancel the order the following day as I wasn't happy about having to wait 10 days before it was likely to be shipped. I also delved a bit deeper and found hundreds of reviews and negative feedback, which bolstered my decision to cancel. I was then told I'd have to wait 14 working days for a refund, which came and went. I sent them countless emails with no response so finally had to resort to filing a money claim through the Governments website. I'm glad to say that I now have been refunded but I'm still having to pursue recovery of my out of pocket expenses!