After sales service is chaotic at best, and not at all helpful. My phone has an intermittent fault which I accept is not easy. It was sent back for repair and came back with the same fault. I asked for it to be replaced with another phone and this was agreed. I returned it to them and the same phone came back. They apologised and asked me to return it again - and guess what they sent the same phone back to me. I have told them I do not trust their systems and told them I would send my phone back to them after I receive the replacement. They have refused to do this. The saga goes on. I would never use this company again.