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Chris Tyrell
Quickplay, I have a few comments. First, we have had the same part break twice in the last 45 days. We bought the goals in February and twice have had to replace the pivot joints. My input to you is that the design is not great on those parts and they should be hardened to prevent breakage. It breaks when it takes a direct strike from the ball from an adult kicker. Second, I have asked if I can buy spares and have been told no. I really encourage you to allow customers to buy the spare parts as I am worried that the same part will continue to break, and may do so after the warranty expires and then I will have no option to repair the goal. Finally, your team has been fantastic about fulfilling my warranty claims. I have only good things to say about the interactions, speed of fulfillment and the shipping to my home. Our Church group plays indoor weekly and we love the goals. The folding design allows us to store in a storage room. Thanks Chris Tyrell
2 years ago
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