the loan and everything was fine as was the operator today. Yesterday after my automated payment it said my principal balance was eight nine pounds so I paid this and it said my balance was nil. A short time later the balance had gone back to £35 which was the total of interest for the next three months, I went onto live chat who could not help and then contacted by phone where I kept getting called miss Marilyn which I found very annoying and she kept telling me it had not said £84 but £100 and whatever. I am not stupid it had even filled the box in for the amount to clear so I did this to pay it off, I took this out and the month after you stopped doing this type of account so I have really struggled to pay it off, I don't think you have been very helpful in my trying to do this.