The agent (Alexandra) I spoke to on live chat was very polite and was the only reason I ticked poor and not very poor. My bills have increased over the last month or two and I am really starting to struggle with my payments. I contacted your company before my payment came out to inquire about a repayment plan to help me get back on track and also ensure I don't get behind with my Quick Quid payments. Unlike most people who just ignore phone calls because they have missed payments I did this before payment came out only to be told you couldn't help regarding a repayment plan. I don't think this is a very good service and puts extra strain on my outgoings and could cause me to miss more bills in the future as well as Quick Quid payments. I have never missed a payment to do and really don't want to in the future but the lack of help received is putting this at risk. The only help I was offered was to adjust the payment date which is great but in the long term does not help as I would be required to make two payments the following month which really is not possible.