Tonight was a nightmare. Took me several hours to pay off my balance because the service was most terrible. I was passed around from one department to another and then back again. Your staff couldn't answer simple questions like "How much will it cost me to pay off my balance tonight?" The staff made me feel humiliated and stupid when surely it is there job to know the answer as to much I owe Quick Quid at any one time. I must have made over 7 calls tonight due to being cut off or fobbed off! And I was kept on hold on several occasions for an unacceptable amount of time. Disgraceful. Half of the people I talked to were so quiet I had to ask them to turn up their volume control, some sounded like they had just woke up, and one even sounded like she was having sex at the same time as answering the phone! And, finally, this is the first time I have felt proper scammed by this loan company. I will not recommend your services again in the future,