I wanted a settlement figure to clear my account on Friday 29th August. I was advised that I owed £234.26 on 29/08. I advised I had an extra payment set up for £150 to automatically come out on Friday, so could I pay the extra £84.26 today to clear my account on Friday. I was told yes and payment was taken. I was then told that on Friday I would actually have to pay the £150 plus £148.80 to clear the account in full on Friday. The origianal figures given were incorrect and if I had been given the correct information I would not have paid extra as it did not help my cause any. All the adviser would say is they where sorry for the confusion. That doesn't help me. Once my account is paid off, I am not sure I will use you again as I feel that all you want to do it get more money off people who are already stuggling!!!!