I purchased a Quictent canopy in December - two large packages were received promptly and they sat in my living room until I assembled it this past Saturday -May 28, 2022. The product was Perfectly packaged and every part was accounted for. The assembly directions were very understandable and I put it together within a couple hours. I’m extremely pleased with the ease of canopy assembly, color, coated metal supports and poles but especially the weight and stability of this product. I assembled onto my deck. While placing the roof onto the frame, we bent a couple short roof supports, which we bent back into shape. They probably would be okay but I didn’t want to take a chance on these supports breaking or weakening by rusting, so I contacted Quictent to purchase replacement parts and I receive a response from Yummy the same day requesting my order number. I sent the information back to her and received a reply the next day. The company offered to send me the parts for free! I don’t remember ever receiving such immediate and pleasant customer service! I’m so pleased with the product and the service that I will definitely purchase from this manufacturer again! My thanks to Yummy for her quality customer service and I highly recommend the Quictent product!