My 10x20 Quictent canopy received some minor damage due to a surprise heavy wind and rain storm while I was away. I sent Quictent an email telling them of the replacement parts I needed and I received a response the very next day from a man named Milka. During replacement I noticed I needed one more small part and again I sent Milka an email and again he answered me the very next day. A week later I received the part. Never have I received such caring service regarding similar experiences with other companies. In conclusion, I am very happy with my 10 x 20 canopy and if you are looking for tents or canopies, I highly recommend Quictent and if you are able to work with Milka, you will end up as one very satisfied customer.