When I contacted the number on the insurance quote given to me by compare the market It was not made clear to me that I would not be talking to you but would be talking to a 3rd party, who have caused me no end of trouble and apparently cost me £200. By the time I found this out I was already in the agreement and would have be charged to come out of it. I also find their emails to be extremely rude in which they threaten me with cancellation even on their first email they had sent me to say that some of my documents were outstanding. I had send some of them through but become confused about some of the details. I think this is a awful way to treat someone who is a paying customer and this entire process has been very stressful. I have made a complaint to them personally and expect to hear back from them soon.