Their products are generally good quality and value for money. Their 30 day money back guarantee is excellent, you can actually wear the items, wash them and still return. This does not happen with anyone else that I know of. The only problem I have with them is the high postage costs and their packaging. Even if you order 5 or even 10 items at the same time the orders are charged separately when it should be just one order with a capped postage charge, also the cost of returning the items is very high, could you offer a return voucher to purchase at time of buying . Also the amount of packaging used is not environmentally friendly. Items that are relatively small come with lots of bubble wrap in boxes that are far too big.