The shoes seem nice but unfortunately, don't fit as I had hoped. I wanted to return them but no returns form was enclosed in the box with the item. I have tried to download one from the website but there is no option to do so. I didn't want to return the shoes without the form in case I was then told that I would not be issued a refund without it. Then I would have no refund and no shoes either! I tried calling customer service repeatedly to get a form - no answer, left a voicemail - no response written emails- no reply. The 14 days allowed to return items have now passed so I have no idea if I will even be eligible for a refund anymore which frankly I would still like considering I have a brand new pair of shoes I cant use! Absolutely shocking customer service. Couldn't pay me to shop there again, it's just too much hassle.