Ordered a range of 2U, 3U and 4U racks. First delivery had to be returned due to very poor packing. Second delivery was also packed very poorly and goods weren't consistent (different handles and locks etc) We proceeded to return the second delivery in exactly the same packaiging using exactly the same courier only to be told we couldn;t have a full refund due to transit damage - There word against ours and I don't have the time to argue about it. I must admit, up until the first delivery I found the customer service experience very good. It's just a shame they don't look after their products and follow the customer service through to the end. I am a Buyer so I know a thing or two about service!