PLEASE BE WARNED ~ Do NOT purchase anything from Radley as they are clearly not the company they used to be! They are now money grabbing fraudsters who should not be able to trade in Australia as they do not comply with Australian standards & legislation. I collected my ‘new handbag’ yesterday from my local post office & went straight home to unpack the box & found the bag inside was fully sealed in a plastic bag with cardboard either side. The sealed bag was packed in bubble wrap & in a sealed undamaged box, however upon opening the sealed plastic bag I was surprised & disappointed to find there is some kind of soiling / marks on various areas of the lining on the inside of the bag. Radley are trying to blame me for these marks due to the time the parcel took in transit being 20 days to get to me in Australia?! The parcel arrived at the parcel collect at my post office on Monday 15 May & I was able to get away from work to collect on Thursday 18 May. ‘Sandra’ offered me a 10% discount to keep a not as described & not fit for purpose soiled item that I purchased in good faith?! Unbelievable! ‘Sandra’ is apparently a Team Leader & is an absolute embarrassment to the company with her accusatory responses to me. I take great offence at being accused of being dishonest & have been left with no alternative but to seek legal advice & my family have agreed to back me to commence litigation against ‘Sandra’ & Radley London. We will stand our ground with all the facts behind us which we can prove to to let this company know they are not above the law. This company should not be able to get away with treating customers in such an abhorrent & defammatory way & think they can blame the customer for items which were either stored incorrectly or seconds or just plain faulty. I am the customer who paid for an item in good faith & received goods in a sealed bag in a less than new condition. We will also be going to the media both here in Australia & in the UK to spread the word on the behaviour of this horrendous company & its horrendous staff.