If I could give 0 stars, I would. The owners customer service is just beyond awful. I requested a call from someone to discuss what specific needs I was looking for. They told me they do not offer that service. What kind of owner refuses to contact a customer who is requesting that. Then I ordered the bday package after discussing it via messenger with 2 people including the owner. She said I could leave specific requests in the notes about what I was looking for. No where does it say specific dresses are excluded from that offer. When I tried to order, they told me dollcake dresses are excluded. Then I selected another, and they said not that one either. When I expressed my continued dissatisfaction and requested a call, that was refused and she just refunded me. Not to mention their requests to their preferred method of communication take days to get back to. If you know what you want and don't have any questions, this may be the company for you, because they seem to have a good product. If customer service means anything, just look at the negative reviews she does have, and you will see that the owner is an arrogant narcissist who refuses to apologize and make things right with the customer.
3 years ago
Rainey's Closet has a
4.8
average rating
from
715
reviews
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