I always found rapid to be a very good company to deal with until my recent phone call to them. I had ordered several items for an urgent customer order. They duly arrived very speedily as usual with the exception of one vital ic. The order confirmation had stated they were ex stock but on the delivery note it said they were on back order. As there was an alternative I called them to ask them to send that instead. I had the most frustrating phone call ever with a very stroppy and defensive woman who actually put the phone down on me. When I called back she did I the same again. I consequently called farnell who shipped it immediately with no delivery charge I might add. Suffice to say ordering on line is definitely a preferred option, I won't be calling them again and am currently cross referring my parts list elsewhere.