The overall experience was poor but is is a reflection of the courier not of Rapid. The parcel was dispatched by Rapid and had a date on the postage label of 28th Jan. I was posted by Rapid on 18th Jan and after waiting for over a week I chased Rapid. They contacted the courier and were told there was a delivery issue. They confirmed they would re-attempt delivery. There was no card through the door nor any feedback to Rapid. Under the couriers label dated 28th Jan there was another label dated 18th Jan. Looks like the courier just sat on it while I was waiting for it.