There was a delay in receiving a delivery the goods ordered. The parcel courier left notes, 'Sorry we missed you.' No contact phone number or suggested alternative delivery. The depot delivery is over 20 miles away so there was no way I was going to drive over there to pick up the small parcel. Why not use the Post Office delivery? I logged onthe UKMail website and selected the option for another delivery. This happened twice. I tried phoned the Parcel Courier (UKMail) but after trawling through the 'Press 1 call options, a message told me that the parcel cannot be delivered. I could not get through to anybody. Very poor customer service. So what should have been delivered within a few days is now taking a week, I have had to arrange an alternative delivery address and so hopefully I will receive the package which only consists of 2 small tubs (125g). Not impressed.