After buying a product as a guest user I was offered the option of making my account permanent. Being pleased with the prices I decided to complete the sign up process.
Order arrived next day. Very happy so I went to order some more parts, I log into my newly created account only to find my account is showing the order details for someone else from 2013.
How you've joined my account into theirs I don't know. I think you're potentially in breach of data protection regulations.
Well over an hour chatting to customer services I get no where!
Phone customer service the next day and after a long time chatting on hold (Tom was helpful but unable to fix it himself) I'm told customer service can't fix it and the web team would phone me back.
48 hours, still no phone call from the web team.
Account now doesn't show ANY orders!
I've wasted well over an hour of my time trying to get my account sorted so I can use your services again. Don't think I'll bother!
8 years ago
Rapid Online has a
4.8
average rating
from
11,604
reviews
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