Service from Rapid is very good, sadly they are let down by their choice of carrier (UKMail) who really do not care about customer satisfaction. Many times we have had packages doorstepped at the wrong address, or tracking showing "no-one home" (it is a business address with many people on site throughout the day). All too often parcels do not even arrive the next day - with no explanation from the carrier as to why. In summary, Rapid Electronics are great as long as you don't need the parts in a hurry. Now, whenever it is urgent I pay the extra & use Farnell.