In terms of product support, Rapid are placed somewhere below the established industrial suppliers (RS, Farnell, etc) and above the hobby suppliers (Maplin, etc). For example, many of the components sold are not traceable to manufacturer, suppliers var with time and the web site data is incorrect. A good example was some plastic boxes we used to buy. The web site claimed manufacturer A. The data sheet linked to the page claimed manufacturer B and an enquiry to technical claimed manufacturer C! When we found minor differences in colour, fixings and machineability within a batch, the reasons were obvious. This standard may be OK for the hobby market, but not for equipment manufacturers. Needless we now buy these elsewhere. This leads on to the technical support Rapid provide. It is a joke. Well it would be if some of was not dangerous. Some of the answers to questions that I have seen range from misleading, to incorrect, downright dangerous. Technical data onthe site is often misleading or incorrect. Having said this, Rapid are trying to improve their weakenesses and get more business from the industrial sector. We have purchased non catalogue parts, set up scheduled orders, etc. We frequently find ourselves asked to provide a product review for inclusion on their site, with the 'carrot' of a £25 voucher for the best that month. We have yet to have a review published, let alone got any money. Basically, unless you have the item is absolutley fantastic and the best thing you have every bought in all your life, they don't want to know. We tell it how we see it. A recent example was some electricians scissors. The tool did get a glowing report. The 'convenient (their description) carry pouch did not. you had to struggle to extract the scissors. Because of this minor niggle, they did not publish. Why ask if you aren't going to make use of the answers? We have now given up on the reviews. I wonder what will happen with this review. We have a significant spend with Rapid, and this is expected to continue. But they sell to us on price & delivery only. Not on product support or wide product range. DV@Jubilee-electronics.co.uk Rapid A/C 1003342.