I made an order and put it on company account. When it didn't arrive, I went online to check where it was and the order had been cancelled! I do not recall receiving an email notification of this cancellation! And there was no explanation online as to why the order had been cancelled! I have since reordered and paid using credit card and the order has not been dispatched! I could have missed the email as I do receive a lot of emails daily and once I have made an order, I do not feel the need to review every email notification of order received, order being dispatched, order now dispatched, surveys and questionnaires!!