I am not stupid, I have filled in forms all my life but I had difficulties filling in the online India Visa application form. After several abortive, time consuming attempts I rang the Rapid Visa helpline on a Friday, spoke to a gentleman who insisted that all the boxes on the form had to be completed. Having spent hours on a further five attempts over the weekend I discovered this was not possible: on the online form there was no box that correlated with the information required. One quick call on Monday to Nikoletta confirmed my suspicions, that what I had been doing was correct. Had the chap listened to me on Friday, I would have saved hours. Apart from that an excellent service.