The company is impossible to work with. When something goes wrong no one is willing to fix the problem. Everyone is so polite and willing to help but the problems are made by the back office which is an empty whole that no one will take responsibility for or has authority to work with to fix any problems. Constant errors from the back office and no way to communicate directly with them. Result is useless requests being answered with a follow up request which ignored all responses with no one able to step in to resolve the issues. I am begging someone to call me and take charge of the account and accept responsibility. All I get is please be patient and the back office will respond shortly.