Rapid Visas/Boundless…BUYERS BEWARE!! Once they have your money you will never get it back. They are money hungry and the service they provide is marginal at best. I would not recommend them to anyone, unless you have money to waist or want to be disappointed. I decided to spend the $1,700+ for premium service because I didn’t think I would make the April 1, 2024 deadline on my own before the fee increase. I started with them on or about November of 2023. I was assured that everything would be fine and that it would not be a problem. The information I was receiving between representatives at times was contradicting and conflicting, one said everything was ready the next would ask me for the same information over and over. There were long gapes of silence between some communications, I would have to follow up asking for a status that was always followed by an apology and an excuse. But the final stages was the worse as the deadline drew closer and closer, one particular so called specialist (Ms. Isis Zhulieka) if you see her name RUN! She was not answering my questions, she was giving partial information, disappearing, there would be long gaps in her communications, she kept saying the same things over and over no matter how I would try to reframe my question. Her favorite phrase is “with that said” in every communication, then she would go on to say the same thing she just said that did not answer all of my questions. I kept asking for everything she needed from me that was outstanding as the deadline was closing, but she kept only giving me bits and pieces and trying to promote sale (15% fee to send in my fee’s to USCIS that she made me miss the increase date on) then add something else (like she was doing it on purpose almost), she drove me crazy. Then as time ran down, the last few day before the price increase after I sent her the last things she added at the last minute, she said my application was finally ready to file, then I never heard from her again. When I called back for a status days later, I was told that it had not been filed and she had missed the deadline. I asked to speak to a supervisor and ended up speaking with a Mr. Dario Jorquir who (was very nice) and did everything he could to make things right but their accounting department decided they would only give me a 15% waver (their markup fee) on the money “they still wanted me to send them to file my application”, that I was already promised would be filed before fee increase (April 1). That was like getting kicked in the nads twice. As a backhanded slap in the face by Rapid Visa, after I told them i didn’t want Ms. Zhulieka anywhere near my application anymore that she was incompetent, the last email I received saying that it was finally sent for submission was singed by “Isis Thank you”. The volume of bad reviews I see here about this company made me cringe. BUYERS BEWARE, the danger of losing your money is real. Believe what you read here. C. Jackson