This company tries to drag out this process, won't return phone calls, emails, hangs up on you if you call asking about how far they have gotten. They request one thing, then say that wasn't what they wanted, then say something totally different. You have proper paperwork in, they say it doesn't add up, when VERY CLEARLY, W2s add up, everythingthey ask for is in correct spots.. they lose your stuff, making you have to resubmit things you've already submitted, multiple times.. these people barely speak English, so idk if it's an issue of understanding our language, an issue of they want to keep ahold of monies long term, or if it's just a run around. All I know, don't use this company. We've been doing this run around with them SIX years. Since 2018. We are now having to involve a lawyer, and Senate help, so my husband can just have his AOS SUBMITTED to USCIS. It's absolutely ridiculous. Don't waste your time nor your monies with this so called company.