I am currently trying to get a refund from these people. Every time I speak to them on the phone it is a horrible experience. I get hung up on, never get a question asked and was lied to on multiple occasions which cost a total of $1230 (said they could get my application in by a fee increase, locked me into a contract, then said it couldn’t happen) (also charged me $430 more than their website says) They have never been able to provide me with a list of documents they need which makes green card applications nearly impossible to submit. I have no idea how anyone has a good experience with these people. Wouldn’t surprise me if they put up fake reviews. Horrible company, find any alternative. All they do is go over your form. Might as well go on USCIS yourself (I was told to do this by their employee when I didn’t understand why I had to pay an extra $100 for having a sponsor for my application (they do this). I suggest you take their employees advice and go directly to USCIS or even possibly one of their competitors.