They used to be brilliant, but now it's a mess They list items they can't source but also work on a bulk order business model. The problem comes in that some of their stuff is very niche (like really old bundles of games for consoles). There is no reasonable way that they can wait for several people to bulk order an obscure decade old game. They always go over the shipping time estimate without any communication. If you email them they say "2 more weeks". After two weeks, they do the same. They recently lost an order in transit from the supplier for me, I had the option to reorder but declined (this was also the first time that they actually contacted me first from their side). I asked for a refund, they put credit on my Raru account. They quoted the electronic communications and transactions act and told me they have 30 business days to refund me. I waited for that time frame, nothing happened and no one contacted me. I emailed them once again (please note they currently do not have a call center or customer service available via calls, using covid restrictions as an excuse when our country has dropped it about 6 months ago already), they said they will contact me when they hear back from the refunds department. Another month went by without any communication, so I emailed again. Same generic response about waiting on the refunds department. So now it's been 6 months after I placed the order. No item, no refund, no communication. I even contacted the payment platform that I used for the order and they even told Raru to refund me, which simply got ignored (they emailed the owner)