I had used Raru for years, and they had always been very reliable. In early 2022 I placed an order, which was for 4 items. Apparently, 2 items arrived quickly, but they were waiting for the remainder of the order. So, I did the same. Again 5 items, 2 arrived very quickly. The outstanding orders I have with Raru are total over R5 000. I then requested that the items that had arrived be dispatched so long. I was told that that would be no problem. Shortly afterwards the website said that the 4 items had been shipped. None of them ever reached me, and I now doubt that they were ever at the Raru warehouse at all. I asked for an update. I got a standard "We are talking to our suppliers". And the "shipped" items were ignored. Shortly afterwards the Raru site stopped taking orders. Like I said, I have over R5 000 worth of outstanding orders. The items that the Raru website lists as having "shipped" were clearly never at the Raru warehouse at all. When I ordered 4+ items in a single order, it was said that 2 had arrived, but the order wouldn't be shipped until the whole order had arrived. And Raru's site even says that items have been delivered to me, when they know that they have not. This is a nasty experience. The money lost. Birthday presents for people never arriving. The sense of betrayal. This wasn't a fly-by-night operation. I had had years of totally satisfied interactions with Raru. So, I'm out of pocket, I never got the items I ordered, people who I'd told I would get items for them are disappointed in me, and Raru either just brushed me off, or claimed that they had delivered items to me when they had not. And now, they are down. How many people did this happen to? How much money did Raru take, knowing they had no intention of fulfilling those orders? What happened to make Raru go from a trusted, respected supplier to what it ultimately became? How can these people look at themselves in the mirror without being disgusted and ashamed?