Don't use Rated people, suspect leads are fake? Well you're absolutely right, leads are purchased from agencies and the same leads can be found on other similar sites, no one will ever answer and guess what, you won't be refunded either because you'll be told there's a 20% limit. The goal is to make as much money as possible, no one cares about the tradespeople they just care that you pay. Leads are never vetted so honestly its hard to tell whats genuine and what isn't. Also during the corona virus crisis they have been informed to not suspend payments under any circumstances because the business wil collapse...again showing that no one cares about the trades person. I know this as fact as my friend works for them. Poor company poor service...don't waste your pennies on this site