We have had the same issues as the other reviewers. We initially signed up and paid the fee over a year ago. They have done absolutely nothing. I have been in regular contact via email and there has always been an excuse as to why there has been no development. Our case worker has been changed twice. We received an invoice just after lockdown. I said we couldnt pay and they responded with we should use our Grant money. I said we hadnt received it and they then said they had looked into it and we would receive it that week. Funny how they can find out! We didnt receive it that week but we still had another invoice from them. Once we received the grant I didnt pay them and 1 day later we received a debt collectors letter. The next day we received another letter from the company doubling the invoice saying that if we didnt pay they would get our company disolved! The next day another email giving us an extra day day to pay. It is a joke - I am not paying as they have not reduced our business rates - the government have! Just checked company details on Companies House and it is owned by some french woman - there are also a lot of disputes from staff not being paid. I will be interested to follow this company from now - lets see how they progress. I would like to hear some more stories regarding The rates & Valuation Office!!