Absolutely shocking company. After waiting nearly 8 weeks for my order to arrive, it arrived broken. Called the customer service number on numerous occasions only to be cut off after over an hour of being on hold. Emailed them too with photos and a of the problem. All I got back was the usual 'Thank you for your email, we'll get back to you as soon as we can.' After finally getting the chance to talk to an actual person and a replacement promised I thought the problem was sorted...it wasn't. Got through again 2 weeks later to be told there was no record of my first call so replacements weren't sent. Got yet another promise that they were now actually ordered and on there way. 3 weeks later, still nothing. More calls, more emails and nothing still. This all happened 3 months ago and we've heard nothing. Utterly disgusted. We've cut our losses. We've managed to 'fix' the problem ourselves. It's a shame as the furniture itself was lovely, albeit broken. I personally would never recommend this company. Their customer service is probably the worst I've ever known.