When I placed the order it wouldn't let me select the delivery date, so I called the number as instructed twice and left messages. I also emailed. Instead of calling me back, I got an email the next day stating that my order had already shipped and providing the tracking number. Well, the shipment is coming on a day when I'm out of town so my choice is to either cancel my vacation or let the juice rot in the heat. My vacation is pre-paid, so I'm going to have to let the juice rot and it was a complete waste of $162, since the shipping process is inflexible and the RAW team is unresponsive. Very unhappy. The saddest part is that the juice was probably lovely but I won't get to drink it.